Shipping policy


Last updated: 26/02/2026

Sixth Scent currently ships within the United Kingdom only.

1. Shipping Rates

  • Free UK Shipping on orders over £50

  • Orders below £50 will incur a delivery charge calculated at checkout

All shipping costs are clearly displayed before payment.

2. Order Processing Times

Orders are processed Monday to Friday, excluding UK bank holidays.

  • Most orders are processed within 24 hours

  • In rare cases, processing may take up to 48 hours

Orders placed after 1:00 PM on weekdays may be processed the next working day.

Orders placed after 1:00 PM on Friday, or over the weekend, will be processed on the following Monday (excluding bank holidays).

3. Shipping Carriers

We ship primarily using Royal Mail.

For larger, higher-value or heavier orders, we may use alternative courier services such as DPD or Parcelforce to ensure safe and reliable delivery.

The selected courier will depend on the size, weight and destination of the order.

4. Delivery Timeframes

Estimated delivery times are:

  • 1–5 working days depending on the selected service

  • Deliveries to the Highlands and Islands may take slightly longer

Delivery timeframes are estimates and are not guaranteed.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking details (where applicable).

6. Delivery Delays

While we aim to ensure prompt delivery, we are not responsible for delays caused by:

  • Courier service disruptions

  • Industrial action or strikes

  • Severe weather conditions

  • Incorrect delivery information provided at checkout

  • Circumstances outside of our reasonable control

We will assist in resolving delivery issues where reasonably possible.

7. Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us.

Couriers may require a waiting period before a parcel is officially declared lost. Once confirmed, we will arrange a replacement or refund as appropriate.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout.

We are not liable for delays or failed deliveries caused by incorrect or incomplete address information.

9. Returns

For information regarding cancellations, returns and refunds, please refer to our Refund & Returns Policy.

10. Contact

If you have any questions regarding shipping, please contact:

Email: @sixtinfohscent.co.uk
Customer Service Hours: Monday – Friday, 9am – 5pm (UK time)