Frequently asked questions (FAQs)
Do you offer free shipping?
Yes — we offer free UK shipping on orders over £50.
For orders below this amount, delivery charges are calculated at checkout.
Full details can be found in our Shipping Policy.
What is your returns policy?
Under UK consumer law, you have the right to return eligible items within 14 days of receiving your order.
To qualify for a return, fragrances must be unopened, unused, and in their original sealed packaging.
For full details on how to return an item, please refer to our Refund & Returns Policy.
How can I contact customer support?
You can reach our support team by:
📧 Email: info@sixthscent.co.uk
📞 Phone: +44 7856 522351
We aim to respond to all enquiries within one business day (Monday–Friday).
Please include your order number where possible so we can assist you more quickly.
Do you offer promotions or discounts?
Yes — we run promotions throughout the year.
To stay updated on new arrivals and exclusive offers, we recommend signing up to our newsletter or following us on social media.
Is my personal information secure?
Yes. All transactions are protected using SSL encryption technology to ensure your information remains secure.
We do not store your full credit card details. Payments are processed securely through trusted payment providers.
What payment methods do you accept?
We accept a wide range of payment options, including:
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Visa
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Mastercard
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American Express
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Maestro
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Available payment methods will be displayed at checkout.
Do you guarantee product quality?
We take pride in offering authentic, carefully sourced fragrances.
If you receive a product that is damaged or faulty, please contact us as soon as possible with your order number and photos of the issue. We will review the situation and arrange a replacement or refund where appropriate.
Your rights under UK consumer law remain unaffected.
Are your fragrances authentic?
Yes — all fragrances sold at Sixth Scent are 100% authentic.
We source our products directly from trusted, authorised distributors and official brand partners. We do not sell counterfeit, imitation or replica products.
Every item is carefully selected and handled to ensure you receive genuine, high-quality fragrances every time you shop with us.
What if an item is out of stock?
We do our best to keep our website updated in real time. However, some fragrances sell out quickly.
If an item becomes unavailable after you place an order, we will contact you promptly to offer an alternative or issue a full refund.
Do you have a physical store?
At the moment, Sixth Scent operates exclusively online.
This allows us to keep our costs lower and pass better value directly to our customers. While we don’t have a physical retail location, we’re always available via email or phone if you need assistance.
Where are you located?
Sixth Scent is based in Canvey Island, Essex, United Kingdom.
We operate as an online-only retailer and dispatch all orders from within the UK, allowing us to provide reliable nationwide delivery.
What happens if my order doesn’t arrive? Is my purchase protected?
If your order does not arrive within the expected timeframe, please contact us and we will investigate the issue with the courier on your behalf.
All payments are processed securely through trusted payment providers, and we will work with you to resolve any confirmed delivery issues appropriately — whether that means arranging a replacement or issuing a refund where necessary.
Your peace of mind matters to us.
